Our Sik Story
Last Updated: November 29, 2023
At Sitorie, we pride ourselves on providing exquisite, custom-made luxury scarves. Each piece is crafted with the utmost care and attention to detail, ensuring a unique and personal touch for every customer.
Custom Nature of Products: As all our scarves are custom-made to order, we do not offer refunds. This policy is due to the personalized and bespoke nature of our products, making each scarf uniquely tailored to individual preferences.
Quality Assurance: We are committed to delivering products of the highest quality. If, however, you encounter any quality issues with your scarf, we are here to help.
Reporting Issues: If you receive a product that does not meet our promised quality standards, please contact us within 7 days of receiving your order.
Contact Details: Please email us at hello@sitorie.com with a detailed description of the issue. Including photographs of the scarf would be highly beneficial for a swift resolution.
Evaluation Process: Upon receiving your email, our team will promptly review the concern and assess the issue.
Resolution: If a quality issue is confirmed, we will provide a suitable resolution. This may include repair, replacement, or store credit, depending on the nature of the issue.
Time Frame: Quality-related concerns must be reported within 7 days of receipt of the product.
Condition of Returns: Any returned items for repair or replacement must be in their original condition and packaging.
Shipping for Returns: Customers are responsible for shipping costs associated with returning items for quality evaluations. In cases where a quality issue is confirmed, Sitorie will cover the return shipping costs.
Amendments to Policy: Sitorie reserves the right to update or modify this policy at any time without prior notice.
Your satisfaction is our priority, and we are dedicated to ensuring that each scarf from Sitorie meets your expectations for luxury and quality.
Thank you for choosing Sitorie!